- Taking into account expectations of the beneficiaries to improve services
- Allowing various actors to be involved in the operation process
- Clarify roles and responsibilities of actors, set flexibility and the necessary coherence, simplify interfaces between entities
- Adapte or create new processes to meet new expectations
- Reduce costs, process delay, increase performance through defined indicators
- Aim for certification via the establishment of a quality system
- Accompany implementation of new softwares like ERP, HRIS…